Customer Service and Support

Follett's commitment to exceptional customer service extends well after the sale of the equipment with our goal to deliver 100% customer satisfaction. We provide a full program of technical support that includes parts ordering, phone technical support, after-hours emergency help and training seminars. We welcome the opportunity to answer questions, provide literature and quotes and of course, process your order.

Monday - Friday 8:00 am to 5:00 pm Eastern Standard Time
(800) 523-9361

Calling from outside the United States: (610) 252-7301

Fax: (610) 250-0696
Customer Support E-mail: marketing@follettice.com
Technical Support E-mail: techsupport@follettice.com

Emergency after-hours technical support available

Monday - Friday: 5:00 pm to 8:00 pm (Eastern time)
Saturday, Sunday, and holidays: 8:00 am to 8:00 pm (Eastern time)

Call 800-523-9361 and listen to the automated attendant who help you reach the Follett technician on call.

Ordering Parts

Equipment Pricing Information