News

New Symphony Plus™ Ice and Water Dispensers New Maestro Plus™ Ice Machines

Symphony and Maestro Plus

October 6, 2014 EASTON, PA – Follett Corporation announces the release of its newly redesigned Symphony Plus™ ice and water dispensers and Maestro Plus™ ice machines. While maintaining the proven performance and reliability of the Symphony™ and Maestro™ product lines, Symphony Plus dispensers and Maestro Plus ice machines represent the next step in Follett’s ongoing efforts to meet the demanding needs of the healthcare and foodservice markets with solutions that provide sanitation, serviceability, sustainability and overall low life cycle costs.

Key among the many technical and performance improvements to Follett’s market leading dispensers include automatic self-flushing to remove impurities from the water supply after every hour of ice making, semi-automatic cleaning and sanitizing to reduce service times by 50-75%, QuietNight™ sleep mode to reduce noisy compressor starts and contribute to a more peaceful environment, and a patent pending drain system to better evacuate melted ice and water from the dispenser.

“Offering the broadest line of ice and water dispensers in the industry, Follett has been the leader in ice and water dispensers for the healthcare market for over 35 years and has developed a significant position in the employee refreshment market. These improvements demonstrate our ongoing commitment to continuous improvement, something our customers expect from the market leader,” according to CEO Steve Follett. “Not only will the introduction of automatic self-flushing, additional antimicrobial treatment, and a patent pending drain system advance Symphony Plus to the next level of performance and sanitation, the new, semi-automatic cleaning and sanitizing process will reduce service times by 50% or more, a major win for overtaxed maintenance staffs,” says Follett.

All Symphony Plus and Maestro Plus machines feature Follett’s proprietary Chewblet® ice, a chewable nugget that consumers prefer for both patient care and fountain beverages. “We’re excited about this great addition to our Chewblet ice family of products,” says Follett. Follett Corporation has been manufacturing ice and water dispensers featuring chewable ice since the early 1970s and has been manufacturing ice machines that produce chewable ice for almost 35 years following its acquisition of the rights to the Borg-Warner/York patent for nugget ice technology in 1977.

With its highly efficient refrigeration and water systems, Symphony Plus dispensers and Maestro Plus ice machines meet the stringent CEE Tier 2 standards for energy efficiency and offer up to a 40% reduction in water consumption compared to cube-type ice machines.

Learn more about Symphony Plus series
Learn more about Maestro Plus Chewblet series
Learn more about Maestro Plus Flake series


Follett introduces Performance Plus - The next level of control in Undercounter Refrigeration

Precision refrigerator
Easton, PA. May 1, 2014. Follett Corporation, the industry leader in medical-grade undercounter refrigerators and freezers, has introduced the next level of control in undercounter refrigeration. Follett Performance Plus provides superior overall reliability with high-performance temperature control for critical product storage and ease of service and maintenance.  This new series offers value-added next generation features including an intuitive user interface and sleek, modern design.

Performance Plus undercounter refrigerators and freezers are designed specifically to meet the temperature performance and heavy use requirements of hospitals and other healthcare facilities. A heavy-duty refrigeration system with forced air cooling provides temperature consistency and quick recovery after door openings.

Top-mounted for convenient access, Performance Plus digital LED or capacitive touch LCD microprocessor controls display product temperature and alarm/feature status while providing easy navigation to all user-selectable features. Audible and visual alarms provide added protection for valuable stored products.

Performance Plus series refrigerators and freezers are available in both 4 and 5 cubic foot models for use below 34” ADA-compatible or 36” standard counters. The cabinet design allows a range of configurations including shelves, drawers or a combination for product storage flexibility.  Industry-leading, durable, and eco-friendly CFC-free, high-density polyurethane foam insulation reduces conduction heat loss, refrigerator run time and power consumption.

With the introduction of our new generation Performance Plus medical grade refrigerators and freezers, Follett has delivered a value-added product with advanced features to best protect our customer’s medications, blood, plasma, and other critically stored products.  Our customers need and want consistent stable temperatures and Performance Plus delivers an industry best,” states Gary Gutman, Director of US Healthcare Sales.

Learn more about the Performance Plus Undercounter Refrigerators and Freezers


Follett Corporation Names Mike Rice to Vice President of Marketing

Easton, PA. March 2014. Follett Corporation announces the promotion of Michael Rice to the position of Vice President of Marketing. Mike will be responsible for leading the marketing effort that supports Follett’s businesses in the healthcare and foodservice industries worldwide.

Mike joined Follett in 2003 as Manager of New Business Development, transitioned into the Marketing department in 2005, and was named Director of Marketing in 2012. He helped introduce Follett’s expanding line of Horizon ice machines and was responsible for the launch of the highly successful 7 Series ice and water dispensers. Mike is now responsible for supporting all new product development and marketing efforts for Follett’s growing healthcare and foodservice product lines in both domestic and international markets.


Follett Corporation Names Chris O’Meara to Director of Customer Care Operations

Easton, PA - March 2014. Follett Corporation announces the promotion of Christopher O’Meara to the position of Director of Customer Care Operations. Chris will be responsible for leading both the customer service and technical service teams that provide pre- and post-sales support to Follett’s customer base across the globe.

Chris joined Follett in 2008 as Manager of Technical Services and has been responsible for advancing breadth and scope of Follett’s overall technical support of customers in an increasingly demanding post-sale service environment. In his new role, Chris will also drive the growth of the industry-leading customer service sales support programs that foodservice and healthcare customers worldwide have come to expect from Follett.


New 15 Series Ice and Water Dispensers

15 Series countertop

January 27, 2014 EASTON, PA – Follett Corporation announces the release of the new 15 Series ice and water dispensers, a product line extension to the popular 7 Series ice and water dispensers. The 15 Series comes in countertop and freestanding models. These dispensers can produce up to 125 lbs of Chewblet® ice per day and hold 15 lbs of ice to provide enhanced refreshment opportunities for work groups up to 50 people.

"Based on the extremely positive market feedback on our compact 7 Series dispenser and the need to serve even larger work groups, we developed the higher capacity 15 Series," according to Follett Corporation CEO Steve Follett. "The 15 Series dispensers have the same popular features as our 7 Series, including an attractive design, drainless installation, sanitary dispensing, and antimicrobial protection, plus the additional ice storage capacity to serve more people."

The new 15 Series dispensers, along with the 7 Series, feature Follett's proprietary Chewblet ice, a chewable nugget that consumers prefer by over 2:1 compared to cube-type ice. The larger storage capacity allows customers to support enhanced refreshment offerings such as iced coffee and iced tea, and contribute to overall employee satisfaction.

With its highly efficient refrigeration and water systems, the 7 and 15 Series are up to 60% more energy efficient than similar sized cube-type ice makers and offer up to a 75% reduction in water consumption compared to undercounter ice machines found in offices today.

Learn more about 15 Series Ice and Water Dispensers