Follett Corporation is proud to announce a new parts ordering website.*  It offers many new features to streamline your parts ordering.  Part searches now begin with the equipment you own, by number, and give you instant access to exploded diagrams.  You can even add parts to favorites for incredibly fast repeat ordering.

We are very excited about this new site and will be offering an additional 10% off your pricing through October 31, 2009.  If you have questions, please first review our Parts Online FAQs below.  If you cannot find your answer, feel free to call us at 800-523-9361.

To access the site, click on the Order Parts link at the top of the page.

* Currently set up for US shipping destinations and transactions in USD.

Parts Online FAQs

Do I need a user account?

There are a few options:

1. No user account.  There is a place to "click here" if you are not a registered user so you can place an order.  You will be charged full list price and can only use a credit card.  You will still have to create a password in order to complete your transaction, but it is temporary and will not create an account for you.
2. If you have been contacted by Follett already, your account is set up.  This is for all frequent users of the site.  Log in using the information Follett sent to you.
3. Establish a new account with this system.  Visit the site using either follettice.com and clicking Order Parts or going directly to https://parts.follettice.com.  There is a place to "click here" to register for an account.  There are easy directions to send us an account request.  You will be contacted when your account is established.

What is on the site?

All service/replacement parts are available on the site.

Will the system recognize my pricing?

Yes, if you have registered for an account this system will recognize your pricing.  Through October 31, 2009 we are offering an additional 10% off all orders placed on the site.

How will I navigate the website?

The site is very intuitive.  Start your search by selecting the type of equipment you have, or by directly entering the part number.  A help section is also available on the site to assist you with all of the site's features.

Should I use this website for warranty parts?

No, this is for service or replacement parts only.  You should still call our Technical Service Center for warranty claims at 800-523-9361.

How do I pay?

Anyone can pay using a credit card.  Additionally, if you have used a PO in the past, you may request access to PO ordering on this site as well.  The site is encrypted and we are using secure means of processing the transactions.

Can international customers use the site?

Unfortunately we are enabled for US shipments only.  International users should continue to call for parts either in Europe/Poland at +48 58 78 56 140 or the US at +1 610 252 7301 and ask for parts ordering.