| Wondering
how to clean your icemaker? Need to find a service agent?
Want to know what your warranty is? This is the place to find
it! And the great thing is that you can get answers 24/7/365!
Just click on the question of interest to you and you'll be taken
directly to the answer. To get back to the list of questions,
click "Back to List" at the end of each answer.
Who's the service agent
for my Follett equipment?
Follett has over 300 Follett Authorized Warranty Service Agents
across the country to service Follett equipment. Click
here to find the name, address and phone number of the Follett
Authorized Warranty Service Agent for your area.
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of questions
How can I get service
for my Follett equipment?
Please call Follett's technical service group at 800-523-9361
for any equipment still under warranty. We will arrange for whatever
service is required. This allows us to follow up and ensure that
the problem has been resolved to your satisfaction. For equipment
no longer in warranty, we encourage you to use one of our Authorized
Follett Service Agents to ensure that your equipment is serviced
by someone qualified to work on Follett equipment. Click
here to find the name, address and phone number of the Follett
Authorized Warranty Service Agent in your area.Whether your equipment
is still under warranty or not, Follett technical service reps
are always willing to discuss your problem and answer questions
about maintaining your equipment. Call them at 800-523-9361 or
e-mail them at techsupport@follettice.com.
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of questions
How do I get warranty
parts for Follett equipment?
Because we want to know about any in-warranty problems with our
equipment, we ask that you call Follett's technical service group
at 800-523-9361 when you need parts for equipment still in warranty.
This allows us to follow up and ensure that the problem has been
resolved to your satisfaction. Parts orders received by 2:00 pm
Eastern Standard Time are shipped the same day from our extensive
parts inventory. All warranty parts are shipped UPS Next Day Air
at Follett's expense. When requesting warranty parts, please have
the model and service number of the equipment ready to give to
our technical service rep.
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of questions
How do I get parts for
Follett equipment no longer in warranty?
If you know the number of the part you want (from the service
manual shipped with your equipment and available
on this Web site), you can get pricing and order the part
directly on our Web site.
Click here to go to Follett's Parts Order Online. If you don't
know your part number, contact Follett's technical service group
at 800-523-9361. In order to ensure the proper part selection,
please have your model and service number available for our technical
service reps. Parts orders received by 2:00 pm Eastern Standard
Time are shipped the same day from our extensive parts inventory.
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of questions
Where do I find the serial
number for my equipment?
Follett uses a service number assigned during the production process
to identify the model and its components. This service number
is required for invoicing warranty work, ordering of warranty
parts, and completion of installation inspection forms. Having
the service number available when calling for technical assistance
or ordering parts will help our technical service reps serve you
better.
For Follett ice dispensers and icemakers
Depending on the model and age of the equipment, the service number
plate may be located in one of several locations. Click
here for a chart that tells you where to look for your plate.
For Follett ice storage equipment
Until 2000 Follett did not put serial number plates on its ice
storage equipment. Older bins may have a paper label showing the
model number only on the left side of the bin. Since 2000, all
Follett ice storage equipment has a permanent service number plate
on the left side of the bin front.
For Follett undercounter refrigerators and freezers
A permanent service number plate is located both on the inside
left wall and the back of the refrigerator.
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How do I register my
Follett equipment?
A warranty registration card is included in each equipment shipping
package. You can complete that card and return it to Follett (postage
is already paid). Or click
here to go to Follett's online warranty registration form.
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of questions
What's the warranty on
Follett equipment?
Follett equipment warranties are among the best in the industry. These warranties vary depending upon the type of equipment you have. Click here to access a downloadable summary of Follett warranties for current equipment. For full warranty statements by product grouping click here.
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of questions
How and when should I clean
Follett equipment?
Proper and timely cleaning of Follett equipment is important not
only for aesthetic reasons but also to support good sanitation practices.
Remember that ice is food and you want to deliver the cleanest ice
possible to your customers and staff. Additionally, a regular cleaning
schedule will help ensure better performance and a longer equipment
life.General cleaning instructions for Follett equipment are provided
below. Click on your equipment type to view and/or download the
document (in Adobe
Acrobat format) corresponding to the equipment you have.
Cleaning instructions for your specific model can
be found in the Operating and Service Manual shipped with the
equipment. Click
here to access an online copy of that manual.
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of questions
How can I get a service
manual for my equipment?
Follett ships detailed installation and service manuals with all
its equipment. Copies of these manuals can also be downloaded
from this Web site or by contacting Follett directly. Click
here to access manuals on this site. Or contact Follett's
customer service department marketing@follettice.com
or 800-523-9361. There is no charge for these manuals.
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of questions
When and why do I need
a water filtration system?
Follett recommends the use of our water filter systems
(by Everpure) for all Follett icemakers. This system includes
a pre-filter to remove large particles and a primary filter that
removes chlorine, off-tastes and odors, and filters out asbestos
fibers and parasitic cysts such as Cryptosporidium and Giardia.
This ensures better tasting, cleaner and safer ice. The filter
will also improve icemaker performance by reducing scale build-up
and removing dirt and abrasive particles that can damage the internal
workings of the icemaker. Click
here to view and/or download Follett's water filter system
spec sheet (in Adobe
Acrobat format) that provides more in-depth information about
why and how to filter your water.
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of questions
How can I get training
on Follett equipment?
Follett offers more than 20 free, full-day service seminars across
the country each year to train service agents, hospital HVAC staff
and corporate maintenance personnel on the cleaning and servicing
of Follett icemakers and ice dispensers. These seminars provide
in-depth, hands-on training. Materials and lunch are provided
at no cost. Attendees will:
- Learn preferred maintenance procedures and techniques
- Participate in hands-on troubleshooting
- Learn how to keep Follett equipment operating
at top efficiency
- Receive updated information on Follett products
- Earn a completion certificate and receive a gift
for attending
Click here
to view this year's service seminar schedule.
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of questions
How can I register for
a Follett service seminar?
Follett service seminars are available on a first-come basis so
it's important that you register early. Click
here for the schedule of seminars being offered. Click
here to go to Follett's online registration form. You can
also register by calling Follett at 800-523-9361, ext. 138.
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of questions |
