Follett's commitment to exceptional customer service extends well after the sale of the equipment with our goal to deliver 100% customer satisfaction. We provide a full program of technical support that includes parts ordering, phone technical support, after-hours emergency help and training seminars. We welcome the opportunity to answer questions, provide literature and quotes and of course, process your order.

Monday - Friday 8:00 am to 5:00 pm Eastern Standard Time
(800) 523-9361

Calling from outside the United States: (610) 252-7301

Fax: (610) 250-0696
Customer Support E-mail: marketing@follettice.com
Technical Support E-mail: techsupport@follettice.com

Emergency after-hours technical support available
Monday - Friday 5:00 pm to 8:00 pm (Eastern time)
Saturday, Sunday, and holidays 8:00 am to 8:00 pm (Eastern time)

Call 800-523-9361 and listen to the automated attendant who will give you the cell phone number for the Follett technician on call. Please leave your name, phone number (including area code) and nature of the problem and we will return your call within 15 minutes.

Ordering Parts
Order Parts

Service on Your Equipment
Find Your Local Service Agent

Quotations on Equipment
Quote Request Form

Downloads
Download Literature
CAD Drawings

Warranty Statements
Ice Storage Bin Warranty
Standard Warranty, ice dispensers, icemakers, refrigerators or freezers
Icemaker Warranty, Horizon

Information
About Follett
All About Ice
Contacts
Frequently Asked Questions
News
Service Training Seminars
Warranty Activation
Warranty Registration and Equipment Evaluation
Supplier Terms and Conditions