Follett's parts ordering website offers many features to streamline your parts ordering.* Part searches begin with the equipment you own, by number, and give you instant access to exploded diagrams. You can even add parts to favorites for fast repeat ordering.
If you have questions about shopping in the parts webstore, please first review our Parts Online FAQs below. If you cannot find your answer, feel free to call us at (877) 612-5086.
* Currently set up for US shipping destinations and transactions in USD.
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Do I need a user account?
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It is not required that you set up a user account in order to purchase parts through the webstore. However, creating an account ensures that you will receive your discount. It also allows you to look up your order history, track shipments, and use many other features to manage your account.
There are a two ways to shop in the webstore:
No user account. On the webstore login page, look for the link to "click here" if you don't want to register. You will be charged full list price and can only use a credit card. You will still have to create a password in order to complete your transaction, but it is temporary and will not create an account for you.
Establish a new account with this system. On the webstore login page, look for the link to "click here" if you want to create an account. Then just follow the easy directions to send us an account request. You will be contacted when your account is established. After that, you will be able to see your pricing as well as track orders, look up shipments, and use many other features to manage your account.
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What is on the site?
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All service/replacement parts are available on the site.
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Will the system recognize my pricing?
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Yes, if you have registered for an account this system will recognize your pricing. If you choose not to set up a user account, however, you will be charged full list price and can only use a credit card for your purchase.
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How will I navigate the website?
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The site is very intuitive. Start your search by selecting the type of equipment you have, or by directly entering the part number. A help section is also available on the site to assist you with all of the site's features.
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Should I use this website for warranty parts?
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No, this is for service or replacement parts only. You should still call our Technical Service Center for warranty claims at (877) 612-5086.
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How do I pay?
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Anyone can pay using a credit card. The site is encrypted and we are using secure means of processing the transactions. Additionally, if you have used a PO in the past and you have a webstore account, you may request access to PO ordering on this site as well.
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Can customers outside of the US use the site?
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Unfortunately we are enabled for US shipments only. International users should continue to call for parts either in Europe/Poland at +48 58 78 56 140 or the US at +1 610 252 7301 and ask for parts ordering.