Customer Service and Support

Follett's commitment to exceptional customer service extends well after the sale of the equipment with our goal to deliver 100% customer satisfaction. We provide a full program of technical support that includes parts ordering, phone technical support, after-hours emergency help and training seminars. We welcome the opportunity to answer questions, provide literature and quotes and of course, process your order.

Monday - Friday 8:00 am to 5:00 pm Eastern time
Customer Service: (800) 523-9361

Technical Service: (877) 612-5086

Calling from outside the United States: (610) 252-7301

Fax: (610) 250-0696

Customer Support E-mail: info@follettice.com
Technical Support E-mail: techsupport@follettice.com

Emergency after-hours technical support

Monday - Friday: 5:00 pm to 8:00 pm Eastern time
Saturday, Sunday, and holidays: 8:00 am to 8:00 pm Eastern time

Call (877) 612-5086 and follow the prompts to reach the technician on call.

Additional Resources