Connect All of Your Equipment in One Centralized Platform
Track equipment performance, receive maintenance alerts, manage energy use, and monitor critical conditions across every location. Open Kitchen helps your team catch problems early, reduce operating costs, and avoid costly downtime.
Features & Benefits
- Initiate service quicker – real-time alerts notify facility personnel, allowing a timely response
- Improve first time fix rate – service providers can be alerted ahead of time, increasing the likelihood of having the proper parts
- Ice availability – increased uptime improves continuity of ice supply
- All of the above provide the benefit of having ice available for customers at all times. This enables improved guest satisfaction and increased drink sales.
Champion ice and water dispensers
Horizon Elite ice machines
ROI Story
Often, with ice machines, store personnel have to be alerted to the problem by their customers. This occurs potentially some time after the ice machine stopped working and the dispenser has finally run out of ice. If store personnel knew precisely when the ice machine went down and immediately initiated service, they could potentially be back up and running before the dispenser was empty. Depending on the type of facility, at a minimum, they will gain increased sales, and, more importantly, keep their customer from having a poor experience and potentially not coming back.
Relevant Case Study
During an ice machine test, Follett installed Open Kitchen on a machine and was monitoring the performance. In one case, Follett personnel noted a problem and initiated a service call. The servicer arrived on site and notified the manager of the situation, who had no idea that the machine was down in the first place. The machine was up and running before they ran out of ice.
It should be noted that in standard Open Kitchen installations, the owner of the facility is notified rather than Follett.