Technical Support

(877) 612-5086
Monday - Friday: 8am to 5pm ET
Email: techsupport@follettice.com

Emergency after-hours technical support
Monday - Friday: 5pm to 8pm ET
Saturday, Sunday, and holidays: 8am to 8pm ET


Select a product below to view technical documentation and videos

Use the selections to filter results or type in the search field

Showing 1 - 131 Results

Installation, Operation and Service

Installation, operation and service manual

Form# 208597R09
|
Revision Date: 2/1/14

Operation, service and parts manual for units above service number 5024400

Form# 207934
|
Revision Date: 12/1/01

Operation and Service manual for Symphony Plus 12 Series dispensers, R290 refrigerant, 230 V /50 Hz

Form# 01540772R02
|
Revision Date: 6/1/24

Installation, operation and service manual for models with serial numbers K39469 to K46456

Form# 00966879R11
|
Revision Date: 6/1/18

Installation, operation and service manual

Form# 208595R21
|
Revision Date: 7/1/14

Installation, operation and service manual for models C125A countertop and H125A wall mount

Form# 207805D1202
|
Revision Date: 12/1/02

Installation, operation and service manual for models above serial number K46456

Form# 00966879R21
|
Revision Date: 11/1/22

Installation, operation and parts manual

Form# 207933R03
|
Revision Date: 10/1/02

Installation, operation, and service manual for Champion ice and water dispensers, 115 V

Form# 01555127R03
|
Revision Date: 6/1/24

Seismic Information

Seismic anchorage for Symphony Plus 110FB425A/W ice and water dispensers

Form# 6570
|
Revision Date: 6/12/14

Seismic anchorage for Symphony 12CI400A ice and water dispensers

Form# 3005
|
Revision Date: 2/3/04

Seismic anchorage for Symphony 12HI400A ice and water dispensers

Form# 3010
|
Revision Date: 11/16/04

Seismic anchorage for Symphony 25/50CT400A and 25/50CT400W ice and water dispensers

Form# 3015
|
Revision Date: 2/3/04

Seismic anchorage for Symphony Plus 110CT425A/W, 110CR425A/W, and 110CM425A/W ice and water dispensers

Form# 6565
|
Revision Date: 6/1/14

Seismic anchorage for 25HI400A and 50HI400A ice and water dispensers

Form# 3610
|
Revision Date: 10/3/08

Seismic anchorage for Symphony Plus 12CI425A ice and water dispensers

Form# 6580
|
Revision Date: 5/1/14

Seismic anchorage for 25CI400A/W and 50CI400A/W ice and water dispensers

Form# 3615
|
Revision Date: 10/3/08

Seismic anchorage for Symphony Plus 25HI425A/W, 25HR425A/W, 50HI425A/W, and 50HR425A/W ice and water dispensers

Form# 6590
|
Revision Date: 5/1/14

Seismic anchorage for Symphony 25/50FB400A and 25/50FB400W ice and water dispensers, upper floor

Form# 3040
|
Revision Date: 2/3/04

Seismic anchorage for Symphony Plus 25CI425A/W, 25CR425/A/W, 50CI425A/W, and 50CR425A/W ice and water dispensers 

Form# 6605
|
Revision Date: 5/1/14

Seismic anchorage for Symphony 25/50FB400A and 25/50FB400W ice and water dispensers, slab floor

Form# 3035
|
Revision Date: 2/3/04

Seismic anchorage for 25CI425A/W and 50CI425A/W ice and water dispensers with base stand accessory, slab floor

Form# 6595
|
Revision Date: 6/1/14

Seismic anchorage for Symphony 25/50CT400A and 25/50CT400W ice and water dispensers with base stand accessories, slab floor

Form# 3020
|
Revision Date: 2/3/04

Seismic anchorage for Symphony 50HT400A and 50HT400W ice and water dispensers with drain pan

Form# 3030
|
Revision Date: 4/9/01

Seismic anchorage for Symphony 110CT400A and 110CT400W ice and water dispensers

Form# 3045
|
Revision Date: 2/3/04

Seismic anchorage for 25CI400A/W and 50CI400A/W ice and water dispensers with base stand accessory, slab floor

Form# 3620
|
Revision Date: 10/24/08

Seismic anchorage for Symphony 110FB400A and 110FB400W ice and water dispensers, upper floor

Form# 3055
|
Revision Date: 2/3/04

Seismic anchorage for Symphony 25/50CT400A and 25/50CT400W ice and water dispensers with base stand accessories, upper floor

Form# 3025
|
Revision Date: 2/3/04

Seismic anchorage for Symphony Plus 12HI425A ice and water dispensers

Form# 6585
|
Revision Date: 5/9/14

Seismic anchorage for Symphony 110FB400A and 110FB400W ice and water dispensers, slab floor

Form# 3050
|
Revision Date: 2/3/04

Seismic anchorage for Symphony Plus Symphony Plus 25/50FB425A/W Series freestanding  ice and water dispensers

Form# 6575
|
Revision Date: 6/10/14

Installation Guide

Video

How to complete the initial sanitizing process for Champion ice and water dispensers.

Follett 7 and 15 Series Ice and Water Dispensers - Cleaning and Sanitizing. If you are putting a machine back into service after a period of non-use, it needs to be cleaned and sanitized. Prior to this, there are 5 things to inspect on the machine - the Evaporator, Water Reservoir, Drain & Feed tube, Ice Hopper and Condenser. If biofilm or scale is found in the first four of these additional cleaning will be required. Please see the other Follett Service Videos for additional instruction.

Follett service video series - 7 and 15 Series ice and water dispenser reassembly

How to clean Follett 7 Series and 15 Series ice and water dispensers

How to access the internal components of Follett Champion ice and water dispensers.

Follett service video series - ice storage bin removal

Instructional video demonstrating the procedure for cleaning, descaling and sanitizing Symphony Plus ice and water dispenser.

Follett service video series - shaft seal replacement and bushing housing replacement

How to install Follett's Touchless SensorSAFE dispensing kit on 7 and 15 Series ice and water dispensers.

How to complete the initial sanitizing process for Champion ice and water dispensers.

Installation Instructions

Installation instructions

Form# 00978213
|
Revision Date: 9/1/14

Installation instructions for touchless dispensing accessory with control board for 7 Series units before serial number E62109 (manufactured prior to 10/19/14)

Form# 01382910R00
|
Revision Date: 10/1/20

Dual drain kit installation instructions for 12 Series countertop models (p/n 01213701)

Form# 01294446R00
|
Revision Date: 5/1/19

Dual drain kit installation instructions for Symphony Plus 25 and 50 series countertop models (p/n 01213693)

Form# 01294453R00
|
Revision Date: 5/1/19

Instructions for Water Option Kit p/n 00957944 to add the water dispense feature to 7 Series or 15 Series dispenser

Form# 00957696R01
|
Revision Date: 11/1/20

Instructions for Water Solenoid Kit p/n 00957704 to replace the water solenoid on 7 Series or 15 Series dispenser

Form# 01383603R00
|
Revision Date: 11/1/20

Service guide for Touchless Dispensing Accesory Kit for 7 and 15 Series ice and water dispensers after serial number J45503.

Form# 01365030R00
|
Revision Date: 7/1/20

Warranty

Warranty information for end users within United States and Canada

Revision Date: 9/1/19

SDS - MSDS

SDS sheet for SafeCLEAN Plus liquid

Revision Date: 1/10/14

SDS sheet for SafeCLEAN Plus powder

Revision Date: 10/22/13

SDS sheet for SafeCLEAN powder

Revision Date: 10/22/14

SDS sheet for Nu-Calgon IMS-III sanitizer

Revision Date: 5/1/17

Cleaning Instructions

Cleaning and sanitizing procedure for 7 Series and 15 Series ice and water dispensers

Form# 01042696
|
Revision Date: 3/1/17