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Service Manual

Operation, service and parts manual for units with service numbers A23719 to B22204

Form# 208782
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Revision Date: 3/1/10

Installation, Operation and Service

Installation, operation and service manual for models C125A countertop and H125A wall mount

Form# 207805D1202
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Revision Date: 12/1/02

Installation, Operation and Service Manual for Ice Manager Diverter Valve IMDV-2CM

Form# 01113349R08
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Revision Date: 7/1/25

Operation, service and parts manual for models above service number 5022501

Form# 207654R01
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Revision Date: 12/1/12

Video

Follett authorized service agent maintenance and repair series - how to clean and inspect a Horizon Elite water purge solenoid valve.

How to complete the initial sanitizing process for Champion ice and water dispensers.

Follett authorized service agent maintenance and repair series - how to change a compression nozzle in a Horizon Elite ice machine.

How to access the purge valve, water reservoir, bushing housing, and scale kit

This procedure is to be used for manual/hand cleaning Horizon Elite evaporators with difficult-to-remove scale. Standard chemical cleans (as described in the operation and service manuals) should be performed first. In the event that a standard cleaning does not remove the scale, this procedure can be performed.

Remedies for a HI AMP time delay error on Horizon Elite ice machines. This process is used when a normal chemical cleaning has not been effective at removing all scale.

Follett authorized service agent installation, maintenance and repair series - how to remove and replace a Horizon Elite shaft seal.

Follett authorized service agent installation, maintenance and repair series - how install a Horizon Elite  1010, 1410, 1810 or 2110 louvered docking station.

How to update the user interface on Champion 7 and Champion 15 ice and water dispensers

Follett authorized service agent installation, maintenance and repair series - how to test the compressor windings and the phase monitor on Horizon Elite 1810 or 2110 outdoor condensing unit

Follett authorized service agent installation, maintenance and repair series - specifications for ice transport tube installations: wall-mount ice machine to countertop ice and beverage dispenser, undercounter ice machine to countertop ice and beverage dispenser, undercounter ice machine to Vision ice and beverage dispenser. Application-specific requirements in the installation manual must be followed.

Follett authorized service agent installation, maintenance and repair series - how to replace a water feed solenoid valve.

Evaporator disassembly for Horizon Elite models 1010 and 1410

How to disconnect/reconnect self-sealing liquid and suction fittings on Horizon Elite ice machines

Follett authorized service agent installation, maintenance and repair series - how to remove and replace a Horizon Elite bushing housing and scale kit.

Follett authorized service agent installation, maintenance and repair series - receiving and unpacking a Horizon 1010, 1410, 1810, or 2110 series ice machine.

Evaporator reassembly for Horizon Elite models 1010 and 1410

How to clean Follett 7 Series and 15 Series ice and water dispensers

Follett service video series - 7 and 15 Series ice and water dispenser reassembly

How to perform an ice production test on Horizon Elite ice machine models 1010, 1410, 1810, 2110

Follett 7 and 15 Series Ice and Water Dispensers - Cleaning and Sanitizing. If you are putting a machine back into service after a period of non-use, it needs to be cleaned and sanitized. Prior to this, there are 5 things to inspect on the machine - the Evaporator, Water Reservoir, Drain & Feed tube, Ice Hopper and Condenser. If biofilm or scale is found in the first four of these additional cleaning will be required. Please see the other Follett Service Videos for additional instruction.

Be a real pro and learn how to quickly and safely change ice bags on Follett's Ice Pro automatic ice bagging and dispensing system. This instructive video covers refilling bags on the Ice Pro DB650 series and the DB1000 series.

Instructional video demonstrating the procedure for cleaning, descaling and sanitizing Symphony Plus ice and water dispenser.

How to complete the initial sanitizing process for Champion ice and water dispensers.

Installation Instructions

General installation instructions for Follett models CARBONHICAPSYSTEM, CARBONLESSHICAPSYSTEM, and CARBONSTDCAPSYSTEM water treatment systems and cartridges

Revision Date: 12/1/24

Dual drain kit installation instructions for Symphony Plus 25 and 50 series countertop models (p/n 01213693)

Form# 01294453R00
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Revision Date: 5/1/19

Service guide for Touchless Dispensing Accesory Kit for 7 and 15 Series ice and water dispensers after serial number J45503.

Form# 01365030R00
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Revision Date: 7/1/20

SDS - MSDS

Seismic Information

Installation Guide

User Guide

Technical Bulletin

A Time Delay Error where the ice maker’s shuttle is triggered by a blockage of ice could be caused by a misalignment of Lane 1 and 2 in the Ice Manager Diverter Valve (IMDV). This happens when the linkage that switches Lane 1 and 2 is set to an incorrect length. How to identify and resolve this issue.

Form# TI TS TBE 013 Rev00
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Revision Date: 11/1/24

Technical bulletin - evaporator scale removal

Form# TI TS TBE 010 Rev00
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Revision Date: 9/1/15

Technical Bulletin - Maestro control board update

Form# 007
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Revision Date: 11/1/13

Technical bulletin - stream divider

Form# TI TS TBE 009
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Revision Date: 11/1/13

Technical bulletin - drain line installation

Form# TI TS TBE 006 Rev00
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Revision Date: 11/1/13

Cleaning Instructions

Warranty