(877) 612-5086
Monday - Friday: 8am to 5pm ET
Email: techsupport@follettice.com

Emergency after-hours technical support
Monday - Friday: 5pm to 8pm ET
Saturday, Sunday, and holidays: 8am to 8pm ET


Select a product below to view technical documentation and videos

Use the selections to filter results or type in the search field

Showing 1 - 241 Results

Installation, Operation and Service

Installation, Operation and Service Manual for Ice Manager Diverter Valve IMDV-2CM

Form# 01113349R08
|
Revision Date: 7/1/25

Operation, service and parts manual for models above service number 5022501

Form# 207654R01
|
Revision Date: 12/1/12

Video

Follett authorized service agent maintenance and repair series - how to clean and inspect a Horizon Elite water purge solenoid valve.

Follett authorized service agent maintenance and repair series - how to change a compression nozzle in a Horizon Elite ice machine.

Evaporator disassembly for Horizon Elite models 1010 and 1410

Follett authorized service agent installation, maintenance and repair series - how to remove and replace a Horizon Elite shaft seal.

Evaporator reassembly for Horizon Elite models 1010 and 1410

How to disconnect/reconnect self-sealing liquid and suction fittings on Horizon Elite ice machines

Follett authorized service agent installation, maintenance and repair series - how to test the compressor windings and the phase monitor on Horizon Elite 1810 or 2110 outdoor condensing unit

Follett authorized service agent installation, maintenance and repair series - how to replace a water feed solenoid valve.

Remedies for a HI AMP time delay error on Horizon Elite ice machines. This process is used when a normal chemical cleaning has not been effective at removing all scale.

Follett authorized service agent installation, maintenance and repair series - how to remove and replace a Horizon Elite bushing housing and scale kit.

Follett authorized service agent installation, maintenance and repair series - how install a Horizon Elite  1010, 1410, 1810 or 2110 louvered docking station.

Follett authorized service agent installation, maintenance and repair series - specifications for ice transport tube installations: wall-mount ice machine to countertop ice and beverage dispenser, undercounter ice machine to countertop ice and beverage dispenser, undercounter ice machine to Vision ice and beverage dispenser. Application-specific requirements in the installation manual must be followed.

How to perform an ice production test on Horizon Elite ice machine models 1010, 1410, 1810, 2110

This procedure is to be used for manual/hand cleaning Horizon Elite evaporators with difficult-to-remove scale. Standard chemical cleans (as described in the operation and service manuals) should be performed first. In the event that a standard cleaning does not remove the scale, this procedure can be performed.

Follett authorized service agent installation, maintenance and repair series - receiving and unpacking a Horizon 1010, 1410, 1810, or 2110 series ice machine.

Installation Instructions

SDS - MSDS

Service Manual

Seismic Information

Technical Bulletin

Technical Bulletin - Maestro control board update

Form# 007
|
Revision Date: 11/1/13

Technical bulletin - evaporator scale removal

Form# TI TS TBE 010 Rev00
|
Revision Date: 9/1/15

Technical bulletin - stream divider

Form# TI TS TBE 009
|
Revision Date: 11/1/13

A Time Delay Error where the ice maker’s shuttle is triggered by a blockage of ice could be caused by a misalignment of Lane 1 and 2 in the Ice Manager Diverter Valve (IMDV). This happens when the linkage that switches Lane 1 and 2 is set to an incorrect length. How to identify and resolve this issue.

Form# TI TS TBE 013 Rev00
|
Revision Date: 11/1/24

Technical bulletin - drain line installation

Form# TI TS TBE 006 Rev00
|
Revision Date: 11/1/13

Installation Guide

Cleaning Instructions

User Guide

Warranty