Technical Documentation

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Video

Meaning of indicator lights on Horizon Elite series PC board

How to clean Follett Horizon Elite 710, 1010, 1410, 1810 or 2110 series ice machine

How to clean Follett 7 Series and 15 Series ice and water dispensers

How to complete the installation checklist for Horizon Elite ice machines

How to replace a CRS module on Follett REF20/25 series refrigerators and FZR20/25 series freezers.

Follett authorized service agent installation, maintenance and repair series - how to replace a water feed solenoid valve.

Follett authorized service agent installation, maintenance and repair series - how to remove and replace a Horizon Elite bushing housing and scale kit.

How to perform an ice production test on Horizon Elite ice machine models 1010, 1410, 1810, 2110

Follett service video series - 7 and 15 Series ice and water dispenser reassembly

How to diagnose and service a report of Follett REF20 or REF25 refrigerator running too cold.

User guide for navigating the touchscreen control menus for Follett undercounter and upright REF and FZR models

User guide to navigating the basic control menus for Follett undercounter and upright REF and FZR models

How to diagnose bottle probe circuit errors on Follett upright refrigerators and freezers with touchscreen controls

Follett service video series - ice storage bin removal

Remedies for a HI AMP time delay error on Horizon Elite ice machines. This process is used when a normal chemical cleaning has not been effective at removing all scale.

How to access the purge valve, water reservoir, bushing housing, and scale kit

Follett service video series - shaft seal replacement and bushing housing replacement

User guide to probe validation in refrigerator and freezer models with touchscreen controls

User guide to probe validation in refrigerator and freezer models with basic controls

Follett authorized service agent installation, maintenance and repair series - how install a Horizon Elite 1810 or 2110 louvered docking station.

Follett authorized service agent installation, maintenance and repair series - specifications for ice transport tube installations: wall-mount ice machine to countertop ice and beverage dispenser, undercounter ice machine to countertop ice and beverage dispenser, undercounter ice machine to Vision ice and beverage dispenser. Application-specific requirements in the installation manual must be followed.

How to install the drain kit on Horizon Elite ice machines

Follett authorized service agent installation, maintenance and repair series - receiving and unpacking a Horizon 1010, 1410, or 1810 series ice machine.

Be a real pro and learn how to quickly and safely change ice bags on Follett's Ice Pro automatic ice bagging and dispensing system. This instructive video covers refilling bags on the Ice Pro DB650 series and the DB1000 series.

Follett authorized service agent installation, maintenance and repair series - how to remove and replace a Horizon Elite shaft seal.

User guide for navigating the touchscreen control menus for Follett undercounter and upright REF and FZR models

Follett authorized service agent installation, maintenance and repair series - how to test the compressor windings and the phase monitor on Horizon Elite 1810 or 2110 outdoor condensing unit

Instructional video demonstrating the procedure for cleaning, descaling and sanitizing Symphony Plus ice and water dispenser.

Follett authorized service agent maintenance and repair series - how to clean and inspect a Horizon Elite water purge solenoid valve.

Follett authorized service agent maintenance and repair series - how to change a compression nozzle in a Horizon Elite ice machine.

Evaporator disassembly for Horizon Elite models 1010 and 1410

Evaporator reassembly for Horizon Elite models 1010 and 1410

Operation and Service Manual

Installation, operation and parts manual

Form# 207933R03
|
Revision Date: 10/1/02

Operation, service and parts manual for units above service number 5024400

Form# 207934
|
Revision Date: 12/1/01

Operation, service and parts manual for models above service number 5022501

Form# 207654R01
|
Revision Date: 12/1/12

Installation, operation and service manual for serial numbers before D25455

Form# 208600R20
|
Revision Date: 2/1/14

Operation and service manual

Form# 01012715R09
|
Revision Date: 10/1/18

Operation manual for E-ITS series ice storage and transport systems with SmartGATE ice shield for serial numbers after A36000

Form# 00183632
|
Revision Date: 6/1/10

Operation and service manual for ice machines after serial number 20000

Form# 00171579R15
|
Revision Date: 5/1/15

Operation and service manual for models before serial number C19999

Form# 00135848R04
|
Revision Date: 2/1/07

Operation and service manual

Form# 00141820
|
Revision Date: 1/1/07

Operation and Service Manual for units above serial number C43650

Form# 00195776R05
|
Revision Date: 2/1/13

Installation, operation and service manual for units above service number B50000

Form# 00119636
|
Revision Date: 12/1/16

Installation, operation and service manual above service number B50000

Form# 00120527
|
Revision Date: 7/1/17

Installation, operation and service manual

Form# 01121037
|
Revision Date: 12/1/16

Installation, operation and service manual for units above service number B50000

Form# 00119644
|
Revision Date: 12/1/16

Installation, operation and service manual

Form# 208598
|
Revision Date: 6/1/09

Installation, operation and service manual

Form# 208599
|
Revision Date: 2/1/06

Operation, service and parts manual

Form# 206563
|
Revision Date: 2/1/06

Installation, operation and service manual for units above service number B22205

Form# 00109173
|
Revision Date: 1/1/03

Operation, service and parts manual for units with service numbers A23719 to B22204

Form# 208782
|
Revision Date: 3/1/10

Installation, operation and service manual

Form# 01083237R01
|
Revision Date: 6/1/15

Installation, operation and service manual for units above service number D51557

Form# 00109710R13
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Revision Date: 2/1/14

Operation manual for E-ITS series ice storage and transport systems with SmartGATE ice shield for serial numbers after A36000

Form# 00183632
|
Revision Date: 6/1/10

Installation, operation and service manual

Form# 00925818
|
Revision Date: 5/1/11

Installation, operation and service manual for models after serial number H55798

Form# 01069798R07
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Revision Date: 3/1/18

Installation, operation and service manual for models before serial number H55799

Form# 01069798R06
|
Revision Date: 7/1/17

Installation, operation and service manual for units with serial numbers C45184 to D27207

Form# 00193458
|
Revision Date: 9/1/09

Installation, operation and service manual for units with serial numbers B59000 to C45184

Form# 00128892R03
|
Revision Date: 5/1/08

Installation, operation and service manual for serial numbers before B59000

Form# 00104109R09
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Revision Date: 2/1/05

Installation, operation and service manual for units above serial number D18495

Form# 00925826
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Revision Date: 4/1/11

Installation, operation and service manual for units with serial numbers C83253 to D18495. Serial numbers below C83253 equipped with evaporator defrost heater retrofit kit.

Form# 00939124
|
Revision Date: 9/1/09

Installation, operation and service manual for units with serial numbers C45184 to C83253

Form# 00193474
|
Revision Date: 7/1/09

Operation and service manual for units before serial number C45184

Form# 00156216
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Revision Date: 7/1/09

Installation, operation and service manual for units with serial numbers C83253 to D18495. Serial numbers below C83253 equipped with evaporator defrost heater retrofit kit.

Form# 00939132
|
Revision Date: 9/1/09

Installation, operation and service manual for units above serial number C45184

Form# 00193482
|
Revision Date: 7/1/09

Installation, operation and service manual for units before serial number C45184

Form# 00169581
|
Revision Date: 10/1/09

Installation, Operation and Service manual for models above serial number J62764

Form# 01134592R05
|
Revision Date: 6/1/18

Installation, Operation and Service Manual for models prior to serial number J62764

Form# 00926170R11
|
Revision Date: 6/1/18

Installation, operation and service manual for models above serial number J62764

Form# 01134584R03
|
Revision Date: 6/1/18

Installation, operation and service manual for models below serial number J62764

Form# 00981795R03
|
Revision Date: 2/1/16

Installation, operation and service manual

Form# 01147842R02
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Revision Date: 4/1/18

Operation and service manual

Form# 00163345
|
Revision Date: 1/1/07

Technical Bulletin

Technical Bulletin - Temperature controller for REF1/2, REF4/5, REF5-BB, FZR4/5, FZR5-PL

Form# 005
|
Revision Date: 11/1/13

Technical bulletin - Maestro lower bearing installation

Form# 008
|
Revision Date: 11/1/13

Technical bulletin - probe calibration for REF20/25 LB, PH, BB

Form# 004
|
Revision Date: 11/1/13

Technical Bulletin - Maestro control board update

Form# 007
|
Revision Date: 11/1/13

Technical bulletin - leveling leg location for REF4/5, FZR4/5

Lit# 003
|
Revision Date: 11/1/13

Technical Bulletin - vibration noise FZR4/5

Form# 002
|
Revision Date: 11/1/13

Technical bulletin - evaporator scale removal

Form# TI TS TBE 010
|
Revision Date: 9/1/15

Technical bulletin - stream divider

Form# TI TS TBE 009
|
Revision Date: 11/1/13

Technical bulletin - drain line installation

Form# TI TS TBE
|
Revision Date: 11/1/13

Warranty

Warranty information for dispensers and ice machines used in marine applications

Form# 00959783R04
|
Revision Date: 3/1/15

Warranty information for dispensers and ice machines used in marine applications

Form# 00959783R04
|
Revision Date: 3/1/15

Warranty information for end users within United States and Canada

Form# 208068
|
Revision Date: 3/1/15

Warranty information for end users outside of United States and Canada

208068_INT
|
Revision Date: 3/1/15

Installation, Operation and Service

Installation, operation and service manual

Form# 208595R21
|
Revision Date: 7/1/14

Installation, operation and service manual for models C125A countertop and H125A wall mount

Form# 207805D1202
|
Revision Date: 12/1/02

Installation, operation and service manual

Form# 208597R09
|
Revision Date: 2/1/14

Installation Instructions

Packaging instructions for all 7 Series and 15 Series models

Form# 00958157
|
Revision Date: 10/1/14

Installation instructions

Form# 00978213
|
Revision Date: 9/1/14

Installation instructions

Form# 01068097
|
Revision Date: 6/19/14

Instructions for installing Maestro Plus P425, EP425A/W or CP425A/W ice machine module into Symphony FB, CT, CI dispensers

Form# 01033687R04
|
Revision Date: 9/1/17

Installation manual

Form# 208799
|
Revision Date: 3/1/12

Installation, operation and parts manual

Form# 207897R09
|
Revision Date: 4/1/18

Installation instructions for R425A/W-S and MCD425A/W-S ice machines

Form# 01069905R00
|
Revision Date: 9/1/14

Installation manual for units below service number B22204

Form# 208601
|
Revision Date: 2/1/03

Installation and parts manual

Form# 205448R04
|
Revision Date: 8/1/12

Installation, operation and parts manual for units after service number A36000

Form# 208992R07
|
Revision Date: 4/1/18

Installation Instructions for Follett Single Door Upright Bins and Ice·DevIce Systems

Form# 00158303R00
|
Revision Date: 9/1/14

Installation instructions

Form# 00138099R00
|
Revision Date: 12/1/06

Quick start instructions for single and double door upright refrigerators and freezers

Form# 01151620
|
Revision Date: 4/1/17

Installation instruction for REF and FZR series temperature alarm accessory

Form# 00112052
|
Revision Date: 7/1/09

Installation instructions for REF1 and REF2 wall mount kit

Form# 00969642
|
Revision Date: 1/5/11

Installation instructions

Form# 01067586
|
Revision Date: 6/19/14

Installation instructions

Form# 00192534
|
Revision Date: 4/1/09

Installation instructions

Form# 01062488
|
Revision Date: 4/25/16

Installation instructions for countertop REF/FZR to undercounter (Legacy) REF/FZR stacking kit

Form# 01142413
|
Revision Date: 11/11/16

Installation instructions

Form# 01067560
|
Revision Date: 6/19/14

Installation instructions

Form# 01049725
|
Revision Date: 11/1/13

Site Survey

Checklist of site requirements for 7 Series and 15 Series installations

Form# 5065
|
Revision Date: 5/1/17

Checklist of site requirements for 7 Series and 15 Series installations

Form# 5065
|
Revision Date: 5/1/17

Installation Services

Authorized start-up and installation options for Follett full size refrigerators and freezers

Form# 8280
|
Revision Date: 10/1/18

Checklist of site requirements for refrigerators and freezers

Form# 8285
|
Revision Date: 10/1/18

Authorized start-up and installation options for Follett countertop and undercounter refrigerators and freezers

Form# 6740
|
Revision Date: 9/1/18

Authorized start-up and installation options for Follett full size refrigerators and freezers

Form# 8280
|
Revision Date: 10/1/18

Checklist of site requirements for refrigerators and freezers

Form# 8285
|
Revision Date: 10/1/18

Authorized start-up and installation options for Follett countertop and undercounter refrigerators and freezers

Form# 6740
|
Revision Date: 9/1/18

Seismic Information

Seismic anchorage for Symphony Plus 25CI425A/W, 25CR425/A/W, 50CI425A/W, and 50CR425A/W ice and water dispensers 

Form# 6605
|
Revision Date: 5/1/14

Seismic anchorage for 25CI425A/W and 50CI425A/W ice and water dispensers with base stand accessory, slab floor

Form# 6595
|
Revision Date: 6/1/14

Seismic anchorage for REF45 upright refrigerator, slab floor

Form# 8190
|
Revision Date: 4/5/17

Seismic anchorage information for Performance Plus refrigerators and freezers

Form# 6545
|
Revision Date: 4/24/14

Seismic anchorage for REF20, REF25, FZR20, and FZR25 upright refrigerators and freezers, slab floor

Form# 3830
|
Revision Date: 4/1/14

Seismic anchorage for REF1 medical grade refrigerator, wall mount

Form# 4060
|
Revision Date: 4/23/14

Seismic anchorage for Symphony 50HT400A and 50HT400W ice and water dispensers with drain pan

Form# 3030
|
Revision Date: 4/9/01

Seismic anchorage for REF2 medical grade refrigerator, wall mount

Form# 4065
|
Revision Date: 4/24/14

Seismic anchorage for Symphony Plus 110FB425A/W ice and water dispensers

Form# 6570
|
Revision Date: 6/12/14

Seismic anchorage for Symphony Plus 110CT425A/W, 110CR425A/W, and 110CM425A/W ice and water dispensers

Form# 6565
|
Revision Date: 6/1/14

Seismic anchorage for Symphony Plus 12HI425A ice and water dispensers

Form# 6585
|
Revision Date: 5/9/14

Seismic anchorage for Symphony Plus 12CI425A ice and water dispensers

Form# 6580
|
Revision Date: 5/1/14

Seismic anchorage for Symphony Plus 25HI425A/W, 25HR425A/W, 50HI425A/W, and 50HR425A/W ice and water dispensers

Form# 6590
|
Revision Date: 5/1/14

Seismic anchorage for Symphony 12HI400A ice and water dispensers

Form# 3010
|
Revision Date: 11/16/04

Seismic anchorage for Symphony 12CI400A ice and water dispensers

Form# 3005
|
Revision Date: 2/3/04

Seismic anchorage for 25CI400A/W and 50CI400A/W ice and water dispensers

Form# 3615
|
Revision Date: 10/3/08

Seismic anchorage for 25CI400A/W and 50CI400A/W ice and water dispensers with base stand accessory, slab floor

Form# 3620
|
Revision Date: 10/24/08

Seismic anchorage for Symphony 25/50CT400A and 25/50CT400W ice and water dispensers

Form# 3015
|
Revision Date: 2/3/04

Seismic anchorage for Symphony 25/50CT400A and 25/50CT400W ice and water dispensers with base stand accessories, upper floor